FAQ

Have a Question worthy of being frequently answered?

Let us know what it is! Shoot us an email: steven@modscenes.com

 

What are ProScene Panels?

ProScene panels are fire rated PVC panels designed to serve our clients that need a more road worthy scenic product. They are 23.5″ squares designed to build quickly and transform a space with minimal effort. They can fly from truss, pipe and drape, or be setup as self-supporting towers. In addition to the standard hardware included with each pack, we also offer captive hardware which provides an easier and quicker option to build.  This captive hardware cuts build times by up to 75%. More over our Pro Scenes stage backdrops enable you to scale your design based on the need. We offer additional panels at a rental rate so you can easily accomplish a show of any size. Check out all of our in-stock designs in or online store, or reach out to steven@modscenes.com to find the design that works best for you.

What Material do you use?

For Most of our products we use one of two materials:

ModScene Panels- We use a custom white 4mm coroplast. Our coroplast has a high GSM density which gives it a higher strength than normal coroplast.  We also have a custom resin that makes the coroplast fire retardant. Coroplast is a durable, lightweight, and reflective plastic that works great for stage designs.

ProScene Panels- We utilize a fire rated PVC. This PVC is 6mm (~1/4″) thick and has a very uniform texture. It is a relatively sturdy plastic that is great for extended use applications. This plastic cleans easily and is incredibly reflective.  It lends itself well to extended use in demanding areas of scenic design. Stage Backdrops built with our Pro Scenes panels can build up to 30’ tall and are unlimited in build width.

In addition we can cut almost any material to make the custom product of your dreams. For a limited time we will upgrade your stage backdrops to captive hardware at no additional cost.

How quick can I get my product?

Our goal is to fulfill orders on the same level as Amazon.  We do our best to ship out many of our products on the same business day. 90% of stock orders ship the same business day.  Typically any order under 100 panels will ship the same day. Orders above that may experience a short additional delay. Let us know if you have specific time requirements and we will help to ensure your product arrives before you need it.

How quick is shipping?

We utilize multiple carriers but most orders ship via Fed Ex ground. With our central location, most ground shipments in the continental US arrive within 3 business days or less. We also offer expedited shipping based on need. Some products can even be delivered the same day they are ordered (within the US), contact us to find out more.

Can you customize the panels?

All of our panels are customizable. We can cut onto multiple types of material in a large range of colors. We can also cut custom artwork and graphics for an additional charge. We also do full color printing on any panel type. Contact us for a custom quote.

What type of hardware is used?

Mod Scenes- All of our panels connect with custom hardware connectors. Each panel pack (set of 4) is sent with 8- 4 hole connectors, 1- 3 hole (L shaped) connector and 8- 2 hole connectors to provide great flexibility on layout. These connector plates are fastened with 1/4 carriage bolts and wing nuts, which allows for easy replacement from your local hardware store when the most adventurous wing nut flys away.  We also offer nylon bolts and wingnuts if you want the hardware to be more subtle.

ProScenes- Each panel pack (set of 4) is sent with 8- 4 hole connectors, 1- 3 hole (L shaped) connector and 8- 2 hole connectors. These standard connectors are made of PVC and attach panel to panel with provided carriage bolts and wingnuts. You can choose your finish of bolts at checkout, either Zinc plated metal or Nylon.

In addition, we can provide some pretty incredible captive hardware which we highly suggest use of.  This hardware cuts build times by as much as 75% and provides for a easier build. In these connectors we utilize fire rated acrylic with captive bolts. The addition of a nylon cap nut ties the connectors and panels together.

Do you have any dimensional scenic?

We do!  Check out the Bender panels!  Later this year we will have a few new three dimensional products you will not want to miss!  Join our mailing list here to be the first to know!

Are the panels fire retardant?

YES!!! Our panels are all fire retardant!  We’ve worked with our plastics manufacturer to get custom formed coroplast and PVC that includes fire retardant minerals. Our plastics used in our stage backdrops meet or exceed class A fire ratings.

Regardless of the fire rating of the material, common precautions should be taken with any scenic element.  Special care should be used when designing any stage design to ensure proper fire safety.

Do you have any special discounts?

The best way to stay in the know about our special discounts is to join our mailing list. We typically send out coupons a few times a year to our mailing list. In addition to that, we do offer discounts on select orders. Email Steven@modscenes.com with your needs and he can best assist you.

What is your return policy?

Any unused product can be returned within 30 days for a refund. All refunds will be charged a 30% restocking fee. If you do experience any issue with your product or order, we will be happy to make it right on your next project for stage backdrops or any of our other products and services.

What if I’m not happy with my order?

We work tirelessly for this to NEVER be the case! We strive to create a product that our customers are constantly thrilled about. However, if you do ever experience a problem, please do not hesitate to let us know. We will do everything possible to make it right quickly. You can reach us at our Contact Us page.

 

Have more questions?

We would love to answer any question you have! We would be happy to create you an estimate for your needed stage backdrops, answer technical questions, or just chat! Contact us today at 530-723-6421 or via email at sales@modscenes.com